Question 1

Do you offer sliding scale rates?

Accepted Answer

We believe that payment should not be a barrier to service and as such work with various funding sources for our clients. Please contact us for more information.

Question 2

Are services covered by insurance?

Accepted Answer

Psychology, SLP, OT, and PT services are covered by most work plans, private benefit plans, and other compensation plans. Please contact your provider to confirm your coverage options.
We do not offer direct billing, but provide our clients with the necessary documentation to submit their claim.

Question 3

How do I book an appointment?

Accepted Answer

Great question! For personal services click on the brown "Book Now" button on the header of any of our pages. You will need to register yourself as a client in our Jane system prior to being able to book an appointment. Once you are registered as a client, be sure to remember your login information for ease when logging on to your session and booking future appointments.

Question 4

How can I pay for services?

Accepted Answer

We are a fee-for-service business and accept credit, debit, and cash.

Question 5

What is your cancellation policy?

Accepted Answer

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Question 6

How long are your sessions?

Accepted Answer

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Question 7

How do I see which clinicians are available?

Accepted Answer

Once registered in our Jane platform, you can view all clinicians and their available appointment times.

Question 8

Can I learn more about my clinician before booking?

Accepted Answer

Yes, additional clinician biographies and information are available on our Jane booking system.

Question 9

What is a registered provisional psychologist?

Accepted Answer

A registered provisional psychologist is in training to become a registered psychologist. Only individuals who have been approved by the College of Alberta or Saskatchewan Psychologists may use this title. When approved, a provisional psychologist identifies themselves to clients using this title and obtains written informed consent. Provisional psychologists complete 1600 hours of supervised practice, which is supervised by a psychologist. Modes of supervision vary, but may include live observation, video/audio recording review, or case review.

Question 10

Do you accept NIHB (Non-Insured Health Benefits) for Indigenous peoples?

Accepted Answer

Yes, we have staff that are registered under NIHB.

Question 11

What is the Indian Residential Schools Resolution Health Support Program, and do you provide services for it?

Accepted Answer

This program provides cultural and emotional support, as well as mental health counselling services to Survivors of Indian Residential Schools and the families of former students. We provide services under this program.

Question 12

What is Jordan's Principle, and do you accept funding through it?

Accepted Answer

Jordan's Principle provides funding for eligible clients. Our team works with numerous third-party agencies to help secure funding for these services. You can submit an inquiry through our "Contact Us" page.

Question 13

Are you approved for Autism services funding?

Accepted Answer

Yes, we have approved providers on the Autism Services Registry in Saskatchewan. We also offer guidance on other funding sources for individuals with ASD through the Autism Hub. Please use the "Contact Us" form for more details.

Question 14

Does Métis Nation funding apply to your services?

Accepted Answer

Some programs and services may be eligible for funding through the Métis Nations of Alberta and Saskatchewan. Contact us to confirm eligibility.

Frequently asked questions.